In this episode, Mangala Martinus, Managing Director of Payments Consulting Network and Merchant Advisory, is in conversation with Justin Passalaqua, Country Director, Canada at Worldline. They delve into the growing significance of Independent Software Vendors (ISVs) within the payments acceptance value chain. The discussion also covers key considerations when selecting an ISV, various types of service providers falling into these categories, and the reasons why merchants are increasingly turning to ISVs to enhance the payments experience for their customers.