In this episode of "Prompt to Success", Patrick Heinen meets Juned Ahsan from Zalando. Together, Patrick and Juned explore how the team at Zalando uses AI – both internally and externally. But it is not only about the team. As Juned points out, Zalando is a platform with various partners on it. So, the main goal is to create an optimal customer experience while using AI within this ecosystem. AI is on a hype train right now, and Juned reveals how it impacts the way of using AI and that there also is a dangerous side effect to it. What you’ll take away from this episode: - What are the three types of AI readiness. - Why AI can’t be the Solution for everything. - The quality of data is crucial, not the sheer quantity. Chapters 00:00 - 00:49 Intro 00:49 - 02:32 AI CV 02:32 - 03:42 About Zalando 03:42 - 07:04 AI in day to day work 07:05 - 11:00 Is AI a threat or an opportunity for employees? 11:00 - 14:31 What are the Challenges with AI? 14:32 - 16:24 How is Zalando using AI internally? 16:25 - 17:58 How can AI be used for scale? 17:58 - 21:49 Things I wish I’d known earlier? 21:50 - 25:16 Future plans with AI at Zalando 25:17 - 28:05 Is the AI Hype dangerous or not enough? 28:06 - 30:30 My inspiration for AI and business topics 30:31 - 31:35 Outro Watch the entire episode here: https://www.youtube.com/watch?v=N2lFktbqyno More about Salesforce: Website: https://www.salesforce.com/de/ LinkedIn: https://www.linkedin.com/company/salesforce/