How Stale Merchandising is Killing Your Sales

Manhattan Associates’ Groundbreaking Unified Commerce Benchmark for Specialty Retailers

How do you handle an employee that doesn't take correction or work well with others? How do you win back a customer? How to introduce higher price points for your merchandise? And answers to your questions LIVE with the Retail Doctor. Tune in for expert advice, interviews and Q&A sessions. Join us every Tuesday at 7pm EST on admin5.podbean.com to learn the answers to these questions and more!    It's time you get the help you need when it comes to managing your retail business! On...

Many pundits in the media are going to talk us into a Recession or maybe we're already in one. Doesn't matter at the holidays. 

Training has to be something you do, not something you did. The problem with not training your crew is they bring whatever bad impressions of how to help customers and retail in general right onto your sales floor. Here is what to do. And find out more about my online retail sales training program at SalesRX.com

Retailers can have a tough time setting goals and priorities. This means they often say, "but I don't have the time." You do, you just aren't looking at it the right way. This extended episode will help you see how to get over procrastination. 

A question from Doug about getting customers to not be angry with supply chain challenges. 

Question: a new hire has been like four out of six shifts spoken to her twice. Am I crazy to let her go and possibly have to reduce my store hours while I take maternity leave soon? 

Today I'm sharing a tip about your mindset. Get it right and you sell more, you meet more engaging people, you enjoy your life. Miss it, and you talk in the language of disappointment. 

Emily asked about the use of props in a display. “Is it worth it to spend a certain amount (%) on props that will not be for sale, to make your displays look good?” The easy answer is yes. At least $100 a month should be allocated for small stores. But creativity is the key. We have a whole merchandising section in my online retail sales training platform, SalesRX.com

David asked, How different types of questions uncover needs and help customers get to the right products feeling confident they are making an informed choice. It's a bit more complicated than that. To find out more how to train your crew, visit SalesRX.com, my online retail sales training program.

The news isn't going to get better anytime soon. How you help customers distance themselves from stress gets them to buy more. 

If you work in photography or jewelry you're used to working from behind the counter. Here's the thing, any furniture or obstacle between you and the customer limits your ability to bond. 

After a big weekend it feels great but don't get lazy. Resetting your store is a necessary not only for shoppers but employees.

It's here! The official start to the holiday season! Enjoy it and use this day to be positive, not complain. 

A great day to remind yourself it's not about work and tomorrow but being in the moment. Here's what to do on this special day. 

So many retail front line associates pride themselves on taking whatever time is necessary for a customer. But when the big crowds hit, what do you do then? Glad you asked.

So many retailers don't train their staff so those associates don't think about what they could be saying that gets in their way of the customer buying. Here's today's selling tip. 

Reviews drive search engine results so use this tip to get your share of ecstatic customers sharing their joy at working with you. 

We hear it and it scares us, "I'll look around," or "I'll have to wait." Instead of closing down, use today's tip to get them to open their wallets and buy - without being sales-y.

So many salespeople fear a customer asking the price of something; especially if it is worth more than a few bucks. Use today's tip to stand up for full price and get the sale.

You would never accept someone treating your child or pet with the kind of words you often hear in your head. Today's tip is about a choice - yours in how you listen to the chatter in your own head. 

To understand the world of luxury and those customers, make sure you are familiar with other brands those customers buy using this tip. 

Having to repeat yourself is a deal killer. Use this tip to make more sales and manage your associates better. 

So many retail associates take themselves out of the sale because they are looking for reasons someone doesn't belong in the store, they say or do something a bit different - even dress unlike the associates. But the more you look for reasons not to engage, the more that will cost you.