On today's episode we're joined by Nick Smith :https://www.linkedin.com/in/nicksmith11/ , Group Loss Prevention Manager from Chemist Warehouse Retail Group and PPFF Committee Member. We've seen a lot of changes over the past 12 months of how we all conduct business, from being able to respond to lockdowns and reopens, to "circuit breaker" lockdowns, to visitor counting, to increased customer violence, to significant growth in online sales and the list goes on. The traditional Loss Prevention Manager's role had to adapt to everything that was thrown at them. We discuss these changes with Nick and get his view on what might happen in Loss Prevention in the future. Nicole Smith: https://www.linkedin.com/in/nicole-smith-83ba7255/ Manu Prasanna: https://www.linkedin.com/in/manu-prasanna-venkatesan-722274155/ Disclaimer: This recording (Podcast) has been prepared and made available by Checkpoint Systems (Aust/NZ) Pty Ltd (Checkpoint), in collaboration with the members of the Profit Protection Future Forum. The information, opinions, and recommendations presented in this Podcast are for general information only. Checkpoint makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. This Podcast should not be considered professional advice and Checkpoint does not accept any liability for any loss arising from the use of or reliance on the information. Unless specifically stated otherwise, Checkpoint does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Any expressions of opinions reflect the views of the speakers and are not necessarily those of Checkpoint, and are subject to change without notice. Checkpoint makes no warranty that this Podcast, or the server that makes it available, is free of viruses.