Today Nicole is joined by PPFF Director and Professor at Griffith University, Michael Townsley.  Professor Michael Townsley is a criminologist with a prominent career in crime prevention research. His groundbreaking PhD work illuminated the contagious nature of burglary risk, significantly influencing the field of spatial criminology. As the former head of the School of Criminology and Criminal Justice at Griffith University, Michael’s expertise encompasses crime analysis and retail crime...

Today Nicole is joined by Nick Trudgett, General Manager Australia/New Zealand & APAC from Gatekeeper Systems.  Founded in 1998, Gatekeeper’s initial loss prevention solution, The Wheel® Cart Containment system, was launched to reduce trolley loss and ensure ample trolleys were available for store patrons.   Gatekeeper’s loss prevention and cart containment solutions utilize patented locking technology to put an end to trolley-based shoplifting and shopping trolley loss....

Today Nicole is joined by the Chairman of Spearpoint Security Group, Ted Devereux.  Spearpoint is the IntelliQ partner for the APAC region.  The IntelliQ solution provides Retailers with complete visibility of their POS transactions throughout their retail estate and as a result be able to detect and reduce POS fraud.  Loss Prevention analytics provides Loss Prevention  with transaction patterns and trends which allows them to identify and focus their time and effort on potential POS fraud...

Today Nicole is joined by Product Marketing Lead for Everseen, Terry Clancy.  Everseen is a technology  innovator in Visual AI solutions to help retailers improve their bottom line by minimising shrink, streamlining operations and ultimately, deliver a better customer experience.  The technology can be used at checkout lanes, aisles or loading docks, Everseen “helps see the unseen” Contact details : Everseen - https://everseen.com/ Terry Clancy - https://www.linkedin.com/in/teclancy/...

Today Nicole is joined by Acting Inspector Alice Carnes from Queensland Police Service.  Alice is in charge of the Crime Prevention Unity for Queensland Police and there is constant media attention about youth crime in Queensland.  ORC and recidivist offenders are serious problems for the Australian retail industry.  We all know that retail crime disrupts operations, harms staff, impacts customers and erodes profitability.  It also seems that retail businesses are prime targets for...

Today Nicole is joined by Dr Natasha Madon from Griffith University in Queensland.  Natasha is a Senior Lecturer in the School of Criminology and Criminal Justice at Griffith University. Her research interests surround the policing of minority communities and how citizens perceive their treatment by police in both general investigation and counter-terrorism investigations and Natasha’s research also focuses on young people's perceptions of and experiences with various aspects of the...

Today Nicole is joined by Inspector Kirsten Evans and Matthew Tierney, from NZ Police.  Kirsten is the Manager for the Rangitahi (Youth) Prevention for NZ police and Matt is the Manager National Retail Investigation Support Unit. Retail crime is a significant issue in NZ, impacting more than 92% of Retailers and whilst youth offenders are responsible for only a portion of retail crime, there seems to be a growing trend for youths looking for notoriety on social media which is driving a...

Today Nicole is joined by, Scott Harris, Managing Director, Workforce Resilience.  Scott has presented at the PPFF Meeting in Sydney last year but this is the first time on Retales ! After spending 26 years in the Queensland Police Force, Scott now spends his time assisting organisations build greater resilience within their workforce and reduce risk whilst enhancing operational security and safety.  Given the recent events at Westfield Bondi, we thought this would be a good opportunity to...

Today we are joined by, Martin Gill, Criminologist and founder of the Outstanding Security Performance Awards, a.k.a the OSPA’s. The OSPA’s recognise and reward companies, people and innovation across the security sector and celebrate their success. The criteria for the awards is based on extensive research on key factors that contribute to and characterise outstanding performance and follow the core values of Independence, Credibility, Transparency and Respect. Contact information : The...

On today's episode, we are joined by, Rob Godwin, Chief Executive Officer of Australia’s National Retail Association (NRA). The National Retail Association is a not-for-profit organisation that represents the interests of retailers across Australia and exist to support, inform, protect and represent the interests of retailers and quick service restaurants. Rob is running 12 marathons in 12 months to raise money for Beyond Blue, The Dylan Alcott Foundation, Orange Sky Australia and the...

Today we are joined by, Carolyn Young, Chief Executive Officer of Retail NZ. Carolyn leads NZ’s peak body for Retailers, and we talk about her perspective on the current retail climate and where she sees the industry heading over the next couple of years, particularly with the introduction of many new and exciting technologies. Contact details Retail NZ - https://retail.kiwi/ CEO Carolyn Young - https://www.linkedin.com/in/carolyn-young-33646778/ Podcast Host Nicole Smith -...

Today we are joined by, Cotton On’s Operational Risk Manager for Asia and our newest PPFF Committee Member, Carl Richter.  As the PPFF started to expand into Asia, we needed to have someone on the ground who knows the local market and luckily we found Carl ! Contact details : Carl Richter - https://www.linkedin.com/in/carl-richter-9641b1106/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ Inaugural PPFF Singapore Meeting registration -...

On today's episode we are joined by Retail Drinks Australia CEO Michael Waters and Head of Policy & Advocacy, Kary Petersen.  In December 2023, Retail Drinks Australia launched a very important initiative called Safe to Serve.  The aim of the initiative is to transform Australia’s retail liquor industry by fostering a culture of safety, respect, and responsibility, with a primary goal to create a safer environment for both retail liquor workers and customers through three core pillars –...

Today we are joined by PPFF Chariman Neil Redfern and very special guest and friend of the show and friend of the PPFF Professor Adrian Beck. We are very excited to announce that the PPFF will be holding 4 meetings this year and our Keynote speaker is world renowned criminologist, Professor Adrian Beck.  The events will be held in Singapore, Sydney, Melbourne and Auckland  Tickets are now available at each location: 16th July Singapore -...

Today Nicole is joined joined by Neil Redfern and Matt Dick from the PPFF Committee.  It’s been a big year for the PPFF and we talk about the year that was and all the exciting things planned for 2024. Some highlights were, the return of face to face meetings in Melbourne, Sydney and Auckland, gaining a few new Committee members, and releasing the Retail Crime Survey.  PPFF Committee contact details : Chairman - https://www.linkedin.com/in/neil-redfern-845aa014/ Secretary -...

Today Nicole is joined by Leeanne Michaelson, Head of Sales and Sean Goldrick, Head of Strategic Partnerships at Southern CrossProtection here in Australia and P4G in New Zealand.  Southern Cross Protection and P4G sponsored the 2022 Retail Crime Report and are a sponsor of the PPFF. South Cross Protection has been around for over 100 years and work with many of our retailers in both AU and NZ, providing many services from guarding to security patrols, and alarm monitoring.  With...

On today's episode we are joined by 2 of our new PPFF Committee members, Tara Connolly, Retail Risk Manager at The Just Group and Michael Hulme, Profit Protection Chapter Lead at The Warehouse Group New Zealand.  Nicole gets their take on retail Loss Prevention and why they wanted to join the PPFF Committee. Contact details...

On today's episode we are joined by PPFF Director, Professor Michael Townsley from Griffith University, Dr Lisa Tompson from Waikato University in NZ and Associate Professor Joe Clare from University of Western Australia to discuss the importance of academic research to retail loss prevention. Contact details...

This week, Nicole and PPFF Chairman, Neil Redfern, talk about the upcoming PPFF event on Thursday 26th October at The Venue, Alexandria in Sydney. There are some great speakers presenting including, Professor Michael Townsley, John McGiffin, David Stout and Scott Harris. Seats are limited, so don't miss out !! Click on the link below to register. Open to Retailers and Sponsors only. https://www.eventbrite.com/e/ppff-sydney-tickets-712654136707?aff=oddtdtcreator

On today’s episode, we are joined by Mike Shore, General Manager, Enterprise at Axon.  The Axon Network connects people, devices, and apps to protect life in all regards. For retail, this means deterring incidents or de-escalating violent situations with an aim to keep team members and customers safe.  .  With the increase of workplace violence and criminal activities in stores, it’s important to empower the loss prevention and store teams with the necessary kit and technology in order for...

On today’s episode, we are joined by David Stout, Director Policy from the National Retailers Association.  The NRA is a non for profit organisation that represents the interests of Retailers and quick service restaurants across Australia.  NRA members receive up to date industry information and insights to help grow their business.  The NRA provide services on workplace relations and legal service, government policy, training & development and have networking events for the...

Today we are joined by Matt Tierney, Manager, National Retail Investigation Support Unit at New Zealand Police.  The National Retail Investigation Support Unit is an internal police unit and was established in November 2021 with an aim to target recidivist offenders who are offending in multiple locations across the county.  Nationally, the unit partners with the retail sector and crime prevention organisations and works with Police staff at a district level to assist them to specifically...

Today we are joined by Inspector Julian Coram from South Australia Police.  More often than not, we are seeing crimes being committed in the retail sector, whether that be theft of product, ram raids, customer violence or organised retail crime, so when we saw that SA Police were tackling crime head on and keeping retail staff safe, we thought it would be good to learn more about Operation Measure. Julian Coram’s contact details - https://www.linkedin.com/in/julian-coram-04594721a/

Today we are joined by Luke Buxton, National Retail Operations Manager at Cue Clothing.   Luke spent over 20 years in law enforcement with NSW Police, before moving into the National Asset Protection Manager role at Cue Clothing.  We talk about the crossover from Police to Retail and discuss what loss prevention looks like to him.  If you want to connect with Luke, you can find him on LinkedIn https://www.linkedin.com/in/luke-buxton-95802b52/