Show notes & Links: https://carlanderson.xyz/saas-growth/episode-1/In this episode, we sit down with Julian Elliot, the visionary behind Covidence.org, to explore two pivotal aspects in the world of SaaS: building trust with customers and the unconventional decision to run a SaaS as a non-profit. Julian shares invaluable insights on cultivating trust, fostering strong customer relationships, and the strategies that have made Covidence.org a trusted platform for researchers globally. We also delve into the benefits and challenges of operating as a non-profit in the SaaS landscape, providing a unique perspective for SaaS founders navigating business models. Tune in for firsthand wisdom and actionable advice from Julian's entrepreneurial journey.