Fred Gerhke is the former VP of Support at Bolt. Bolt is one of the fastest-growing tech companies in Europe, which initially started as a ride-hailing app and now also offers car rentals, micro-mobility, food delivery, and dark store solutions in 45 countries around the world. Fred began his...

Jorma Laiapea spent 20 years building and leading customer support teams in the outsourcing, banking, hospitality, and fintech industries. Listen in as he shares his take on great customer support, building products, and hiring the right people for your company. For the past 2.5 years, Jorma has...