Knowledge 24 is is our big ServiceNow event each year, and it includes our developer event CreatorCon which is specifically for devs, admins, architects – the practitioners of the platform – most of which I suspect are listeners to this podcast. To help you navigate CreatorCon, we've got all four developer advocates to share their combined wisdom to help you get the most out of the conference this year. Topics 00:00 Welcome/Intro 02:35 What the advocates are doing 15:44 Dos and Don'ts for...

Join Sankhadeep Dhar and Andy Jordan as they take a look at enterprise Gen AI trends and look forward with Servicenow. From drafting release notes to helping developers create code more quickly and efficiently, ServiceNow is bringing to life the tools necessary take full advantage of Gen AI. Product Managers can even get succinct product feedback summarization without leaving the tools they use every day.  Listen now to hear more about specific ServiceNow Gen AI features and how every...

Join Sankhadeep Dhar and Andy Jordan as they recap our last podcast, and then dive into how ServiceNow is helping organizations execute their AI strategy. Analysts have stated that 2023 was the year of Gen AI experimentation. Now, 2024 is when companies are putting AI to production and everyone is looking beyond the hype. Clearly, technology and business leaders have a critical role to play here, so how can you become a first mover and ensure that you can execute your strategy and bring it...

On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal to conversational style. She also highlights the value of AI as a tool to enhance efficiency and provide different perspectives. Katie also points...

Join Sankhadeep Dhar and Andy Jordan as they discuss the current state of Gen AI in enterprises, and how they are adopting and/or responding to this technology. With Gen AI being such a disruptive and groundbreaking technology, wading through what is fact and what is fiction can often seem a tall task. Everyone knows that this technology will effect the work being done, but leaders should really be measured in creating the strategy behind the implementation. In order to not miss out on the...

As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos Topics 00:00 Welcome/Introductions 12:18 Why demos? 14:25 The audience 17:19 Good demos vs bad demos 21:08 Preparation planning 28:21 Delivering the demo 30:53 After the demo 34:32 Contact info 35:33 Outro Links Anoosha Garimella Amit Kumar Highlights Who - Know your audience...

This episode of TechBytes delves into the importance of linguistics in making AI successful, focusing on large language models and emotionally intelligent customer interactions. Experts from ServiceNow discuss applying linguistics to enhance AI's human-like communication, emphasizing empathy, humor, and trust-building. The conversation highlights the significance of language in bridging the gap between users and AI technology.

Join us as we chat with Mo Fagir and Robert Pastore about the investments ServiceNow is making into generative AI and how ServiceNow Impact can help customers get started on their GenAI journey. Have a question or comment about the Accelerate Podcast series? Email us at [email protected] See omnystudio.com/listener for privacy information.

Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release. Topics 00:00 Welcome 01:21 Intros and Thoughts on Washington DC release 04:31 Thoughts on AI 07:16 ServiceNow career storiees 12:29 Advice for people starting their ServiceNow journeys 15:41 Outro Links Video: Full keynote Check out the other ServiceNow podcasts. See...

Join Fred Champlain and Andy Jordan as they hypothesize on what we will see happen to hybrid work in the years ahead. Measuring performance through OKRs and value measurement has become an important part of team success. A focus on value delivery is also the driver behind hybrid adoption – moving away from standard methods that make it easy to measure tactical execution metrics (and hard to measure anything else), in favor of adaptive approaches that better align with optimized ability to...

In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectations, guide users on how to interact with AI, and elevate the human experience. Jessa also touches on the nuances of AI usability, the role of...

Join Fred Champlain and Andy Jordan as we discuss the changing landscape of hybrid work, and what our experts are seeing across the industry.  It’s no wonder that hybrid is becoming more popular. In the recently concluded ServiceNow World of Work survey, 51% of respondents said that they felt it was the most effective approach to work delivery, up from 46% the previous year. But there are still barriers to its adoption, largely around the inability of organizations to track and manage work...

It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck. Topics 00:00 Introduction 01:59 History of Break Point 04:16 Relationship with Siblings 06:51 Chuck's Wife, Donna 13:09 Conventions  16:16 Exploratory Career Path 21:11 Story of "The Bowtie" 26:43 Battle with Cancer 32:36 Knowledge 38:57 Lasting Impact at ServiceNow 42:15 Finding Passion in a Career  45:20 Conclusion & Surprise!  Links Check out the other ServiceNow podcasts. See...

This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Morton, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concerns, public dialogue, and the transformative potential of AI in creative and bureaucratic processes. The conversation highlights the emerging...

Join Jim Tisch and Andy Jordan as we discuss Hybrid work, an approach to delivering work that combines elements of both traditional and agile methodologies. Today, aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery is critical. Adopting a hybrid project delivery model can often elevate organizational performance and agility. Listen now to learn more, and be sure to sign up for our upcoming webinar, "Elevate your digital...

In this episode, we chat with Cesar Augusto Negri de Oliveira, a product owner at British Telecom, about how they've chosen to invest in training to RiseUp with ServiceNow. See omnystudio.com/listener for privacy information.

Join Madhuri Manikonda from the Digital Technologies and Rani Tzur to what is new in AIOps and how is Generative AI helping to improve resolution efforts. Hear about the new Now Assist for ITOM feature and how it can help you.   See omnystudio.com/listener for privacy information.

In this latest podcast, we talk with Kelley Steven-Waiss, Chief Transformation Officer at ServiceNow on the launch of her latest book “Valley Girls: Lessons From Female Founders in the Silicon Valley and Beyond”. The book sheds light on the challenges faced by women founders, providing insights into their journeys, successes, and the path forward.  Kelley's personal journey, coupled with the stories from her book, paints a vivid picture of the struggles and triumphs that female founders...

Flow Designer is one of our most popular features for automating work on the Now Platform - and our Washington D.C. release brings some very nice updates. On this episode, we have one of the key people in charge of its success. Topics 00:00 Intro/Welcome 05:33 Flow Designer overview 09:17 Why Workflow Studio 11:34 FAQs 14:35 Support for legacy workflow editor 16:08 The roadmap 23:18 Advice for newcomers 25:01 Contact info 26:11 Outro Links Jingfei Chen on LinkedIn Check out the other...

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan as we close out our series on optimizing technology spend and mitigating risk. Taking a combined technology management approach allows IT leaders to ensure that they are always controlling costs as much as possible, and that they are eliminating unnecessary technology risks. Check out the episode to learn more about the solution approach to tackling this enterprise issue. See omnystudio.com/listener for privacy information.

Customer experience is no longer just about service. It’s about the entire customer journey. Every single interaction your customer has with your organisation forms their overall experience, so it’s vital to get it right. Doing so relies on making the best use of insights and data, delivering intelligent, ‘proportional’ service, and building processes that allow you to resolve issues quickly. In this episode, we’re joined by Simon Cox, Chief Transformation Officer at ServiceNow, for an...

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan for the second episode of the series on optimizing technology spend and mitigating risk. With the prevalence of "shadow IT" becoming more and more common, organizational risk is being increased in multiple ways. Enterprises have to be aware of compliance, capacity, licensing and upgrade issues on a day-to-day basis. Check out the episode to learn more, and view the corresponding webinar that takes a deep dive into the three phases or...

We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is. Topics 00:00 Welcome/introductions 12:57 SDK Overview 18:40 Who is it for? 23:25 How it works 27:04 Recommendations for using the SDK 29:39 Syncing 32:34 Security 34:31 Supported NPM packages 36:41 The roadmap 40:23 SDK at CreatorCon 2024 42:21 Contact info 43:39 Outro Links @servicenow/sdk - npm LinkedIn Jay Couture Install the ServiceNow...

Part 2 of our discussion with John Stein, ServiceNow senior engagement manager, about how the NHL and Expert Services are working together to ensure games run smoothly throughout the season. Have a question or comment about the Accelerate Podcast series? Email us at [email protected] See omnystudio.com/listener for privacy information.