Hey there! Welcome back to Small Business Sales & Strategy podcast!  I'm so happy you are joining me for our 22nd episode!  Today, we are talking about customer service as a part of your sales process.    How many times have you called a company about a bill or a problem and you are sent through an automated system only to end up frustrated because you can't actually talk to a human?  Many times, right?     Well, I believe that being a small business has it's advantages and providing excellent customer service is where we can thrive!!!  Providing excelling customer service can turn prospects into new customers and later into long-term customers. Small businesses have this opportunity to build the like-know-trust factor quickly!  Today, I talk about two ways to provide excellent customer service as well as a couple of bonus tips too.   Don't forget to join my *FREE* Facebook Community for Women in Small Business --> https://www.facebook.com/groups/367731782244780   Join my email list for my *FREEBIE* to improve communication with your customers and within your team --> www.lindsayfletcher.co   Need sales training or a speaker for your business event?  Have a question about sales?  Email me at [email protected]! I look forward to hearing from you!   My Best, Lindsay