In this podcast episode, Richie Rich and Dillan are joined by guest Tariq Elbury to discuss various topics related to the timeshare industry. They talk about Tariq's journey into the business and his experiences with closing deals and handling customer complaints. They also touch on the reasons why people may want to cancel their timeshare purchases and how to address objections and doubts during the closing process. The conversation also explores the perception of timeshare representatives being aggressive and the importance of building a friendly relationship with customers. The episode ends with reflections on personal growth and advice for those considering entering the industry. The Journey into the Timeshare Industry [00:02:16] Tariq shares his motivation for getting into the timeshare industry and how he made the decision to pursue it. Dealing with Customer Complaints during Closings [00:04:31] The hosts discuss the challenges and experiences of dealing with customer complaints during the closing process. Understanding Customer Trust and Hot Buttons [00:07:33] Tariq explains the different levels of trust customers may have and how dealers navigate hot buttons during the closing process. Topic 1: Reasons for Cancelling Timeshares [00:08:27] Discussion on the main reasons people want to cancel timeshares, including third-party influence and lack of understanding. Topic 2: Uncovering Objections in the Closing Process [00:09:32] Exploration of how closing agents uncover objections through paperwork and third-party stories to address buyer's remorse and other concerns. Topic 3: Buyers' Intentions and Preconceived Notions [00:13:45] Insight into buyers' knowledge and intentions regarding timeshares, including preconceived notions and the point in the presentation where they express interest. The importance of vacation ownership [00:16:08] Discussion on the difference between timeshare and vacation ownership, including flexibility and travel options. Aggressiveness of timeshare representatives [00:17:45] Exploration of whether timeshare representatives are aggressive and the reasons behind their behavior. The warm-up process in sales [00:19:32] Explanation of the warm-up process in sales, including the importance of building rapport and finding common interests with potential customers. The Journey into Timeshare [00:24:37] Richie Rich discusses the flexibility and value of learning from experienced individuals in the timeshare industry. Congratulating Richie Rich [00:25:26] Dallas congratulates Richie Rich on his growth and success in the timeshare industry. Taking Risks and Embracing Failure [00:26:58] Richie Rich encourages listeners to take advantage of their environment, make moves, and embrace failure as a stepping stone to success. --- Support this podcast: https://podcasters.spotify.com/pod/show/richard-roberts4/support