Liz Dowling, Chief People Officer at Viooh, shares insights on building a people workflow and the role of AI and automation in HR. She emphasizes the importance of having a solutions mindset, being adaptable, and getting things done. Liz highlights the need to align the people workflow with the company's strategy and prioritize programs accordingly. She also discusses the challenges faced in building a people workflow and the metrics used to measure its effectiveness. Liz cautions against relying solely on AI and automation, emphasizing the importance of human empathy and values in HR. She suggests leveraging existing technology and collaborating with subject matter experts to optimize workflows. Takeaways Having a solutions mindset and being adaptable are key in building a people workflow. Align the people workflow with the company's strategy and prioritize programs accordingly. Metrics such as employee net promoter score, time to hire, turnover, and engagement can measure the effectiveness of the people workflow. AI and automation can make an impact in areas such as note-taking, policy creation, and workflow efficiency. However, AI should not be seen as a solution to everything and should be used in conjunction with human empathy and values. Collaborate with subject matter experts and leverage existing technology to optimize workflows. Chapters 00:00 Introduction and Background 03:31 Lessons from Large Organizations and Start-ups 05:00 Setting Up a People Workflow 09:59 Challenges and Overcoming Them 14:30 Measuring the Effectiveness of People Workflows 25:30 AI's Impact and Shortcomings in HR 29:12 Final Advice and Conclusion