Doug Thomson, Head of Technology at Clearbank, shares his approach to people management and team development. He emphasizes the importance of helping team members identify and build the skills they need to achieve their dream job, while also creating an environment that encourages them to stay. Doug discusses the process of identifying career goals, breaking them down into actionable steps, and providing guidance and support along the way. He also highlights the importance of nurturing a culture of learning and giving employees the freedom to challenge and contribute to the team's goals. Doug's approach to leadership focuses on challenging and developing individuals while providing guidance and support based on his own experiences. Takeaways Helping team members identify and build the skills they need for their dream job is crucial for their career growth and satisfaction. Creating an environment that supports learning and development is key to retaining employees. A structured approach to career development, including setting goals and breaking them down into actionable steps, can help individuals progress in their careers. Balancing high performance expectations with a supportive and enjoyable work environment requires giving employees freedom and guidance. Challenging individuals and providing coaching and support based on personal experiences can lead to better outcomes and growth. Chapters 00:00 Introduction and Background 03:10 Building Skills for the Dream Job 07:15 A Structured Approach to Career Development 09:56 Creating a Nurturing Culture of Learning 11:30 Balancing High Performance and Supportive Environment 13:59 Challenging and Developing Individuals 15:19 Guidance and Support Based on Experience