Today we welcome Mark Harbottle, Head of Talent at Cronofy. Takeaways Candidates are increasingly prioritizing personalized interactions during hiring. Automation can streamline processes but must be balanced with human touch. Delays in hiring processes negatively affect candidates' mental health. Transparency in communication builds trust with candidates. Companies need to address ghosting to maintain a positive reputation. Automated scheduling is a key area for improvement in recruitment. AI has potential but must be implemented thoughtfully to enhance experiences. Recruitment processes should focus on efficiency without sacrificing quality. Future trends will likely see increased integration of AI in recruitment.