On todays episode of Talkin' Paint - Gabe hosts Robert Winters of Ceramic Pro Raleigh where they discuss Robert's moves in building a successful detailing business. Robert shares that he started alone, mobile detailing, and gradually expanded to owning a shop space and eventually being in a 4,000 square feet facility. He now looks forward to expanding to a bigger shop. Robert highlights how investing in a professional image and delivering an unmatched customer experience helped sell high-end packages. Robert also emphasizes how using a software, Urable and working with Detailing Growth, made his operations more efficient. He adds the importance of having a transparent relationship with clients to gain trust. 00:00 Introduction and Personal Journey 00:38 Interview with Robert Winters 01:57 The Growth of Phenomenal Detailing 04:17 The Challenges and Successes of Expansion 07:34 The Importance of Customer Experience 08:24 Learning from Mistakes and Challenges 10:28 Dealing with Unhappy Customers 14:34 The Importance of Inspection and Documentation 15:46 The Importance of Vehicle Inspections 17:49 The Value of Professionalism and Customer Service 20:31 The Power of Trust in Business Transactions 20:57 Delivering Value to Clients 25:28 The Art of Upselling 27:39 Building a Professional Image 30:50 Balancing Work and Family Life 31:21 Conclusion and Final Thoughts Visit us Online @ https://detailinggrowth.com Get Your Free Marketing Guide: https://marketingguide.detailinggrowth.com Join our Free Facebook Group - https://www.facebook.com/groups/detailinggrowth Tiktok: https://tiktok.com/@detailinggrowth Facebook: https://facebook.com/detailingbusinessgrowth Youtube: https://youtube.com/@detailinggrowth Instagram: https://instagram.com/detailinggrowth