As the use of artificial intelligence expands and finds more use cases, there remains special interest in its applications for customer service. Retailers and service providers are training AI to retrieve important information in a natural, conversational manner, thereby delighting customers...

This episode of Tech Leaders Intel sees Nick Goodwin sit down with Paul Staples, ClearBank’s head of Embedded Banking. Paul has quite the story; originally starting out in the oil industry, he stepped into banking as he swung from working the floors at Goldman Sachs, to being a strategist at...

Stephen Marjot understands what needs to happen in order to make business transformations in the BFSI field a success. Yes, the company must be fully committed, and risks must be mitigated, but it is equally important that transformations must help the staff make them happen as much as help...