When you think about your favorite places to shop, there are likely a few things they all have in common, like polite and friendly team members or being quick to help when you have a question or concern.   It's also likely that these reasons keep you from looking at their competitors. After all, you've been happy with them – Why look elsewhere?   In the same way, providing an exceptional experience for your clients can keep them coming back again and again, and in this episode, we're joined by CX expert Shep Hyken to talk about just that.   A New York Times and Wall Street Journal bestselling author, he's the author of 8 books, including his latest, "I’ll Be Back: How to Get Customers to Come Back Again and Again."   Put simply, for the last 30+ years, Shep has helped countless organizations build loyal relationships with their customers and employees. Here, he explains how you can do the same.   Show Notes:   ✅ Check out Shep's CX articles and weekly podcast: https://hyken.com/topic/sheps-articles/   📷 Watch the video version of this episode and subscribe for updates on YouTube: https://www.youtube.com/playlist?list=PLYAr3nGy6lbXrhbezMxoHTSCS40liusyU   🎤 Thank you to our sponsor, Libsyn Studio (formerly Auxbus)! Want the best podcasting solution out there? Learn more here: https://www.libsynstudio.com/   🚀 And as always, don't forget about all the mind-blowing free resources at https://speakerflow.com/resources/