Become a supporter of this podcast: https://www.spreaker.com/podcast/car-sales-talk-101--3353982/support . The service department is the busiest department in the dealership. It is also the toughest especially when it comes to dealing wwith the not so happy customer. Help them help you by...

Sometimes as salespeople we tend to think that we know how a deal is going to progress and we end the process before it even had a chance to succeed or fail. Never give up on the del until management and the banks say it is no longer a deal. Keep the process moving positively and what you will...