Four years in the making—this episode is a milestone for me. In this special episode of The Accommodation Show, I sit down with Amiad Soto, co-founder of Guesty, the world’s leading property management software. But this isn’t just about Guesty’s success. I wanted to get personal: What drives Amiad? How does he make decisions as a leader? And what lessons has he learned that can help you grow your business? Whether you’re running a B&B or scaling a global operation, this episode...

In this episode, we talk about the myths around buying a business and arm you with the insights, strategies, and inspiration to take the leap; regardless of your starting point.  While acquiring a short-term rental business is no small task, it's a strategic choice that can dramatically accelerate your business growth. Organic expansion often requires significant time and effort to build properties, clientele, and market presence. In contrast, the acquisition provides immediate scale, adding...

Starting a business is no small feat, and I think there's so much we can learn from those who've walked the path before us. This week's episode is particularly special because it delves into the real-world journey of building a startup, offering lessons that are highly relevant to the accommodation industry. I had an enlightening discussion with Alex Shapiro, the CEO and co-founder of CanMonkey. We talked about the importance of recognising genuine market needs, the value of hands-on...

🎧 Don't forget to subscribe! This week we talk about the top property managers and what makes them stand out. In this episode, we delve into the world of the top property managers. I'm excited to have Brooke Pfautz, an expert in vacation rental growth, join us to discuss Comparent—a platform that's transforming the connection between property managers and homeowners through transparency. Brooke will share how Comparent's ranking system can help you showcase your expertise, build...

I am seeing many new companies and innovations emerging at an unprecedented pace, disrupting traditional models and introducing fresh ideas. At the recent VRMA conference in Phoenix, I was struck by the sheer number of companies, nearly two dozen, that were either new to me or that I hadn't engaged with before. From an abundance of 'book direct' platforms to the surge of businesses integrating AI as the backbone of their operations, it's clear that innovation is alive and well in our...

I’m excited to introduce to share this week's episode where we explore the upcoming Here to Stay Conference 2024. This event is the perfect opportunity to learn from top industry professionals and gain insights that could take your business to the next level. Whether you’re managing a small B&B or growing a property management busines, there’s something here for you. We cover what the event is about, why you should attend, who will be there and more. This episode highlights how...

I’ve always found that the best opportunities for growth come from learning from others in the industry, and that’s exactly what this episode is all about. I had the chance to sit down with Sam Steele, the co-founder of Resly, to discuss not only the powerful tools his team has built for property managers but also the incredible value of industry events like AccomCon and The Best of Tourism Awards Gala. These events are designed to bring the accommodation community together, foster...

I love playing with technology, understanding it and building it and therefore this topic is particularly exciting to me. At Casiola, they don't just use technology; they build it and refine it, enhancing their operational model and setting new industry standards. But how do you know what to build? In this episode, we delve into the intricate process of developing bespoke technological solutions that cater precisely to the unique challenges and opportunities within the STR and hospo...

It is conference season, it’s silly season! Over the next couple of weeks I have had the opportunity to interview the hosts of some of the biggest events in the world. This week, I'm thrilled to bring you an episode that dives into the ins and outs of the Direct Booking Success Summit. As someone passionate about the potential of direct bookings to transform accommodation businesses, I believe this discussion offers crucial insights and actionable strategies that can significantly enhance...

It's our lucky day with this episode!Being a passionate proponent of direct bookings, working with hundreds of companies with their strategy and websites this topic, of course is my favourite. But I like to get all angles. I love to hear what everyone else is doing. What is working, what isn’t? I love nothing more than getting insights from other prominent players that are doing similar things. This week, we get on the line with one of the most prominent marketing and book direct companies in...

This week, we’re diving into infomration for anyone looking to grow thier business in the STR industry: who to start and scale a property management business. It's a theme rich with potential, filled with insights that can transform challenges into stepping stones for success. This episode is particularly riveting as it encapsulates the journey from a nascent startup to a dominant player in the market. Meet Lauren Heys from Moxxi Property SHOW LINKS Moxxi Property Homepage:...

This week, I am excited to delve into a topic that demonstrates the powerful role of social innovation in reshaping the hospitality industry. During my Employer of Choice tour with Destination NSW, I had the incredible opportunity to meet and work with the team from Hotel Etico. Learning about their journey and mission was truly inspiring, and I am thrilled to bring their CEO, Andrea Comastri, onto the show. It is a story you don't want to miss. Andrea and I discuss how Hotel Etico not only...

Don't forget to SUBSCRIBE! I'm excited to bring back Stacey St. John, a close friend of mine and the show, and a pioneer in the STR industry, known for her impactful work in empowering women through real estate. Stacey is a dynamo in the accommodation industry. She is a leader, a pioneer and one of the friendlist people I have met. In this episode, Stacey shares her experience and the lessons learned from leading a network of over 50,000 women. Last time we spoke that community was 10,000!...

🎧 Don't forget to subscribe! Understanding and integrating advanced technology is paramount for staying competitive in the accommodation industry. This episode unpacks the essential tech advancements that every accommodation owner should be aware of. We discuss how technology not only solves operational headaches but also elevates the guest experience, making it crucial for your business's success. The insights provided by Pierre-Camille are tailored to help you harness technology to its...

Understanding and implementing effective risk management strategies is fundamental for any accommodation provider. Whether you operate a boutique hotel, a cozy bed and breakfast, or manage a portfolio of short-term rentals, the ability to effectively screen and verify guests can significantly reduce the likelihood of damage and enhance the overall guest experience. In this episode, Leo Walton of Superhog joins us to share his expert insights on how leveraging technology and personalised guest...

This week, I’m thrilled to bring back Les Morgan, COO of Hind Management, for another forward thinking conversation on our show. Having Les on previously to discuss inflation and preparation strategies ahead of the curve made a huge impact on a lot of you (I received email about it). When I called Les to invite him back, he was in Singapore, accompanying NZ Prime Minister Christopher Luxon on an international trade delegation—an exciting backdrop to our preparations for this episode! Now...

In this week's episode, we delve into Sam's journey, exploring the profound insights she has to share on leadership, entrepreneurship, and excellence in hospitality. This episode is particularly special to me because it covers essential aspects that every accommodation business owner strives to master: leadership and guest satisfaction. We discuss real, actionable strategies Sam has applied throughout her career. Whether you run a hotel, a quaint bed and breakfast, or a bustling short-term...

Every once in a while, you meet people who just stand out in a crowd, those you are naturally drawn to because of their energy and insights. During my recent visits to Banff and Boise, Idaho, I had the pleasure of spending time with one such individual; Kim Fitzpatrick from Launched Host. Our conversation was enriching and filled with actionable insights that I thought you all could benefit from. I knew I had to get her on the show as soon as possible. This week’s episode is a must-listen, as...

Welcome back to The Accommodation Show! There’s nothing better than being able to travel the globe, meet some of the most fascinating people, with incredible stories and bring their insights and learnings to your eyes and ears. This week, you will enjoy my conversation Eric Goldreyer, who embodies the idea of a ture entrepreneur. Meeting someone like Eric is a rare treat. He’s one of those few who not only dreamt up a business idea but also saw it through from start to finish, achieving...

🎧 Don't forget to subscribe!In this week's episode, we dive into the heart of creativity and community transformation within the accommodation industry. From my own experiences and the enlightening conversation with our guest, Matt Landau, I've realised the immense value that creativity can bring to any hospitality business. Whether you’re running a hotel, a bed and breakfast, or a short-term rental, breaking your creative boundaries can elevate your guest experiences and set you apart from...

Don't forget to SUBSCRIBE! This week is all about entrepreneurship within the world of accommodation. The industry’s diversity in career opportunities is something that continuously fascinates me. Today, we’re exploring a journey that exemplifies the incredible potential in our sector, from foundational hosting to the strategic realms of real estate and creative financing. Join us as we dive into a narrative that not only underscores the boundless opportunities available but also motivates...

Don't forget to subscribe! We delve into the psychology behind guest interactions and the algorithms of major platforms like Airbnb, uncovering strategies to enhance your listing's appeal and visibility. From crafting compelling descriptions to optimising your pricing strategy, Jasper provides actionable tips that are crucial for standing out in a crowded market. SHOW LINKS: Get Paid For Your Pad: https://www.getpaidforyourpad.com Overnight Success:...

In this episode, we delve into what it really takes to stand out in the high-end accommodation sector. The luxury market isn’t just about high margins, it’s also coupled with high expectations and bespoke experiences. Deana Steele from Keys to Kelowna Properties joins us to discuss the layers of luxury accommodation, from acquiring prime properties to understanding the nuanced needs of a high-end clientele. Our conversation unpacks strategies that are crucial for anyone aiming to excel in...

Welcome back to The Accommodation Show, we are officially in Season 14 ! This episode delves into a topic you will find not only interesting but also a great opportunity for improvement: Effective Guest Communication. This has been a topic that I have delved into in the past, but after an industry survey was run by TouchStay, we have some data to back up the assumptions. We get to understand how thoughtful communication with a guest can have a real impact on both guest satisfaction and...