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CustomerGauge
The Account Experience Podcast
Join the host of the Account Experience Podcast, Adam Dorrell, CEO & Co-Founder of CustomerGauge, as he explores how some of the world’s top brands in Consumer Packaged Goods (CPG) are listening to B2B channel feedback in real-time using Net Promoter Score and arming their front-line sales teams to grow revenue and market share.
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Ratings & Reviews
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5.0 stars from 5 ratings
Customer experience for real people
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“Good podcast that does not itself too seriously but has really useful tips and examples that you can implement in business to improve experience and get revenue.”
adam_d3 via Apple Podcasts ·
Netherlands ·
08/29/20
I’ve been looking for this exact podcast
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“First off, I’m in the experience space and I‘ve listened to a lot of podcasts on experience over the years. And I wish this podcast existed 3 years ago so I could have saved some time. I love the tactical tips and the info that’s catered to B2B, it’s flat out awesome. Highly recommend!”
RickOMend via Apple Podcasts ·
United States of America ·
08/05/20
Recent Episodes
In this episode, Adam talks with a friend of the podcast and CustomerGauge Vice President of Customer Experience, Cary Self.
He’s got years of optimizing experience and energizing entire workforces around navigating customer feedback and managing the follow-up process.
Discussion topics include...
Published 08/26/24
Published 08/26/24
Adam’s guest is the outspoken and often hilarious Ben Phillips CCXP, leader of Customer Experience at Fujitsu. He’s an author, a CX professional, and a top voice in the customer experience world — one of the few real experts in B2B CX.
Ben is open about how the program is run at Fujitsu, talking...
Published 08/12/24
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