Justin Warren, the Senior Vice President at Wajax, is responsible for the company's industrial parts and engineered repair services business. Over the last three years, he led the team developing the Voice of Customer program. He talked to hosts Adam Dorrell and Cary Self about how they set up the program and some of its successes including how he created CX action plans for 100+ locations and leveraged the power of promoters to 2x the financial value vs. detractors.