In this episode of the Account Experience Podcast, host Adam Dorrell talks with Mark Ebbens, who ran the consulting businesses for two of the largest global med-tech businesses,  Philips Health and GE Health. He’s spent his career helping large hospitals and healthcare groups transform the way that healthcare is delivered by harnessing technology, digital and change. After starting his career in the most demanding of engineering professions - aviation engines - he moved to healthcare consulting which surprised him by having the same challenges. Mark tells about how he’s used Six Sigma in business - and about how many organizations struggle to get past the “Four Sigma Wall”. And he shares some heartfelt stories about how a London healthcare provider had to face up to their worst problems, and what it took to get through it.  Mark talks candidly about how businesses need to work on experience and quality together to get the best outcomes. Enjoy it, especially if you are in the healthcare business.