Adam and Dave talk with Janine Scott about how the B2B feedback and Net Promoter program evolved at Wolters Kluwer. They dive into how they kept up “organizational momentum” as well as how the market has changed. We touch on how you can get different feedback by asking in-app or offline. Transparency is very much part of the Wolters Kluwer program, and Janine adds her tip for success: have a “Strategy One-Pager” and make sure you keep it alive!