About this Episode In this insightful episode of the Agency Profit Podcast, Marcel welcomes leadership coach Audrey Joy Kwan, a seasoned strategist and leadership coach. With a background in scaling agencies from fledgling start-ups to bustling organizations, Audrey shares invaluable insights into the evolution of leadership roles within these dynamic environments. Holding a Master's Degree in Communications with a focus on Organizational Development, she leads AJK Consulting in its mission to foster diverse leadership in the agency sector. Audrey delves into the common challenges new leaders face, particularly when they are promoted based on their individual achievements rather than their leadership capabilities. She stresses the importance of agency owners proactively equipping leaders with the necessary resources and training for success, highlighting the pitfalls of only responding to leadership shortcomings after issues have emerged. The discussion explores various leadership styles and strategic approaches that can strengthen leadership skills and enhance the performance of agencies in a fast-paced industry.