3 big ideas discussed in this episode: BIG IDEA #1: Strategies to reduce external organizational friction. Keeping and expanding customers. Reducing vendor costs. BIG IDEA #2: Reducing friction internally (within and between Departments). Eliminating rework, unnecessary cost, and improving relationships. BIG IDEA #3: Reducing friction in our personal lives. Gaining time to spend with our family and on ourselves. Get the show notes for this episode here: https://AskJeremyJones.com/362 Enjoy the interview