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Kevin Metzger and Roman Trebon
The Customer Success Playbook
Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain.Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring to you the voices of seasoned and revered professionals in the field....
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Ratings & Reviews
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5.0 stars from 5 ratings
Knowledgeable and insightful!
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“These guys have great ideas and insights! Really interesting content to elevate your customer service game.”
Jenni BT via Apple Podcasts ·
United States of America ·
06/08/23
Recent Episodes
Introduction:
In Season 2, Episode 14 of the "Customer Success Playbook" podcast, Kristi Faltorusso, Chief Customer Officer at Client Success, shares her journey of developing a c community. Her candid discussion covers the initial aspirations, the stumbling blocks encountered, and the strategic...
Published 04/30/24
Summary:
In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the shifting landscape of customer success (CS). The discussion highlighted several pivotal trends:
Increasing Importance of CS: The surge in attendance at CS events like the Totango...
Published 04/22/24
Published 04/22/24
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