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Dr. Richard Madow
The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices
The only dental podcast that features live mystery shopper calls to dental practices, The Dental Practice Fixers is the podcast for dentists and team members who want to provide a better patient experience, improve their customer service skills, book more new patients, increase treatment acceptance, and enjoy dentistry more! On each episode Dr. Richard Madow provides easy-to-implement practice growth strategies, and then calls actual dental offices posing as a potential new patient. The results are sometimes shocking, often hilarious, and always a great learning opportunity. You can reach...
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Ratings & Reviews
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4.9 stars from 55 ratings
Excellent podcast for dental offices
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“I am the dental office manager for my husband, who is the one and only dentist in our practice. He actually introduced me to your podcast and WOW have I learned so much about answering patient questions on the phone and getting them on the schedule! Thank you thank you for putting this great...”Read full review »
Runningmamapeg via Apple Podcasts ·
United States of America ·
08/14/23
“Always a nice treat once a week to listen to Richard do those great secret shopper calls. It blows my mind at how bad these offices answer phones. I’ve used a few episodes to help train my own dental team. Thanks for all you do for dentistry!”
cryptocoincollector via Apple Podcasts ·
United States of America ·
05/14/23
Excellent!!
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“Excellent!!”
Taka2345167890 via Apple Podcasts ·
United States of America ·
05/14/23
Recent Episodes
We cover two topics plus more on this episode of The Dental Practice Fixers! First - is your practice "Sideways?" What does that even mean? And is SEO worth it for your dental practice? Listen to find out.
Then, during our famous mystery shopper calls, we put a new twist on the value of SEO....
Published 11/08/24
Published 11/08/24
There's a way to get your patients excited about the dental treatment they need, and it doesn't involve selling. Find out just what it is on this episode of The Dental Practice Fixers podcast for dentists and team members.
Then, on our mystery shopper calls, something happened that hasn't...
Published 10/25/24
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