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Dr. Richard Madow
The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices
The only dental podcast that features live mystery shopper calls to dental practices, The Dental Practice Fixers is the podcast for dentists and team members who want to provide a better patient experience, improve their customer service skills, book more new patients, increase treatment acceptance, and enjoy dentistry more! On each episode Dr. Richard Madow provides easy-to-implement practice growth strategies, and then calls actual dental offices posing as a potential new patient. The results are sometimes shocking, often hilarious, and always a great learning opportunity. You can reach...
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Ratings & Reviews
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4.9 stars from 54 ratings
Excellent podcast for dental offices
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“I am the dental office manager for my husband, who is the one and only dentist in our practice. He actually introduced me to your podcast and WOW have I learned so much about answering patient questions on the phone and getting them on the schedule! Thank you thank you for putting this great...”Read full review »
Runningmamapeg via Apple Podcasts ·
United States of America ·
08/14/23
“Always a nice treat once a week to listen to Richard do those great secret shopper calls. It blows my mind at how bad these offices answer phones. I’ve used a few episodes to help train my own dental team. Thanks for all you do for dentistry!”
cryptocoincollector via Apple Podcasts ·
United States of America ·
05/14/23
Excellent!!
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“Excellent!!”
Taka2345167890 via Apple Podcasts ·
United States of America ·
05/14/23
Recent Episodes
Every single day there are fantastic opportunities for practice growth ideas, and on this episode of The Dental Practice Fixers Podcast featuring secret shopper calls, Dr. Richard Madow will show you where to look.
Plus - you'll learn what WIWO means, and hear some awesome mystery shopper...
Published 04/19/24
Published 04/19/24
In this episode of The Dental Practice Fixers Podcast Featuring Mystery Shopper Calls, we reveal ten things you should never say to a patient (we've probably all said them!) and what to say instead.
Plus we have a very special announcement and are back with our mystery shopper calls!!
**** On...
Published 04/01/24
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