Sad! Very, very sad.
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“I can’t believe you guys are so coarse in calling us out for our inabilities to control our front office team. Don’t you know how much we fight this beast in our heads everyday and pray today will be the day the Eureka moment hits them. I’ve been trying diligently to get your points across to my teams through the years on proper Telephone Protocol. I even made a script from your previous lectures on how to answer “those questions” and steer the conversation back to just get the person scheduled and in the office. They didn’t call us to get their questions answered, they have a dental problem and want help. JUST GET THEIR NAME, CONTACT INFORMATION, TELL THEM WE CAN HELP YOU, SCHEDULE THEM AND STOP TALKING! There, I said it, now if I only had the ability to get them to “hear” me. Thank you guys for all the advice you gave us dentists through the years. I do use and think about it daily. Now if I can only figure out how to get my Team to believe it works and implement it.”
Longing for the Eureka Moment via Apple Podcasts ·
United States of America ·
12/07/19
More reviews of The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices
“Always a nice treat once a week to listen to Richard do those great secret shopper calls. It blows my mind at how bad these offices answer phones. I’ve used a few episodes to help train my own dental team. Thanks for all you do for dentistry!”
cryptocoincollector via Apple Podcasts ·
United States of America ·
05/14/23
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“I am the dental office manager for my husband, who is the one and only dentist in our practice. He actually introduced me to your podcast and WOW have I learned so much about answering patient questions on the phone and getting them on the schedule! Thank you thank you for putting this great...”Read full review »
Runningmamapeg via Apple Podcasts ·
United States of America ·
08/14/23
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