Tracy Garrad is CEO of Aviva Canada and has held CEO positions at HSBC, First Direct and AXA Health. She is a board member of Progress Together. Tracy Garrad joins us to share her remarkable journey from a working-class upbringing in Blackpool to becoming a successful leader in the financial services industry. Tracy reflects on the lessons learned from caring for her siblings, the challenges she faced as a female leader, and the importance of diversity and inclusion in leadership. She discusses the difference between leadership and management, her experiences with education, and the evolving landscape of the C-suite. Tracy also delves into the role of transparent storytelling in leadership, the importance of mentorship, and the ongoing quest for work-life balance.