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Alex Turkovic
The Digital CX Podcast
Driving digital customer success and outcomes in the age of A.I.
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.If you enjoy the show, please subscribe, follow, share and leave a review. For...
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Ratings & Reviews
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5.0 stars from 17 ratings
“I’ve been listening to the show for about a year and every episode has offered me something new to learn as a CSM. All of the guests are great and share useful wisdom. I also like the solo episodes. The show is great to stay up to date on practical digital ideas! Thanks Alex!”
Russian Learner! via Apple Podcasts ·
United States of America ·
07/12/24
“The DCS podcast features highly engaging guests and compelling topics. The recent podcast with Annie Dean was very impressive. It provided an overview of not only the evolution of CS, but also different CS implementation strategies for companies of various sizes / stages. But, I was really blown...”Read full review »
Mevezich via Apple Podcasts ·
United States of America ·
01/30/24
Inspiring + Practical
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“Each episode filled to the brim with big-picture insights and practical takeaways. Alex takes his guests & their ideas seriously in no-serious manner. So good!”
jamesofczar via Apple Podcasts ·
United States of America ·
01/24/24
Recent Episodes
This solo episode of the DCX podcast is inspired by my recent job transition into a new role leading Customer Experience at Belfry Software. As I've just recently joined, I am actively engaged in the process of uncovering the opportunities which exist for automations to be implemented. The...
Published 11/26/24
Published 11/26/24
In this episode of the Digital CX Podcast, host Alex Turkovic chats with Scott Wilder, Head of Digital Success at Clari with a wealth of previous experience from Google, Adobe, and HubSpot among others. The conversation explores leveraging AI for customer success, integrating data across...
Published 11/19/24
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