Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone working or planning to work in the customer support/CS/CX industry. In this episode we hosted Idan Zalzberg which is the CTO @Agoda We've talked about his unique approach in building the technology and implementing AI as part of the CX strategy for Agoda's customer's.