As employers in the hospitality industry, it can be hard to find and retain employees and doing so is essential for any hospitality-based business to succeed. It can also be difficult to create a workplace environment that is inviting and enjoyable for all team members.   On this episode of The GIG Podcast, James sits down with Robin Turnill, Founder & Managing Consultant of Pivot HR Services. Robin is an HR expert with experience in the golf and hospitality industry and has been working in the field of HR for over 20 years. Tune in as Robin shares her tips on becoming an employer of choice to attract and retain employees and listen as Robin speaks to the need to create an inclusive and diverse workforce.  Robin also discusses the importance of providing unique perks and opportunities for learning and career development, and dives into the three most important factors for employees that make an employer of choice: feeling valued and recognized, seeing learning opportunities, and feeling fairly compensated.  Robin also emphasizes the importance of and outlines the “how-to” of creating a workplace culture where employees feel valued, recognized, and respected.    "If you're an excellent employer, if you're an employer of choice with a strong brand, with a reputation of treating people really well, then I think that word gets out and travels quickly." – Robin Turnill   Here's what we cover with Robin Turnill in this episode: How to create a workplace culture that makes you an employer of choice in the modern age.What strategies can be used to ensure an inclusive and diverse work environment.How to navigate the balance between respecting employee individualism and meeting member & customer expectations.  About Robin Turnill   Robin Turnill is the Founder and Managing Consultant of Pivot HR Services, an HR expert with experience in the golf industry with 20 years of experience in human resources. She specializes in leadership development, employee relations, and creating inclusive and diverse workforces.   Robin has a Masters Degree in Human Resources Management from York University, a Bachelor of Arts Degree in Psychology from the University of British Columbia, and a Post-Diploma in Human Resources Management from BCIT. She has a Diversity and Inclusion Certification from Cornell University and is a Certified Professional Coach (CPCC) through the world renowned Co-Active Training Institute. Robin holds her designation in the United States from the Society for Human Resource Management as a Senior Certified Professional (SHRM-SCP) and has been conferred the highest designation in HR in Canada as a Fellow Chartered Professional in Human Resources (FCPHR).   Are you failing to find and retain great team members to take care of your club’s members and guests?  Are you struggling to create a diverse, equitable, and inclusive workplace environment? Join us to hear how Robin is helping clubs just like yours thrive with her expertise. Listen now! To learn more about Golf Industry Guru, and to gain access to online golf business education from the world's most successful business, golf, & hospitality industry leaders, visit us at www.golfindustryguru.com.