Send us a textThis episode of The GIG Podcast features an enlightening discussion with Laurie Martin, also known as "Trauma Mumma," who brings over three decades of experience in risk deterrence and crisis/trauma education to the table. With a history of responding to major global crises like 9/11 and the Oklahoma City bombing, Laurie offers profound insights into the necessity of crisis preparedness in the club industry. Host James Cronk and Laurie delve into practical strategies for buildin...

Send us a Text Message.In this episode of The GIG Podcast, James Cronk interviews Jake Gordon, CEO & Co-Founder of Noteefy, a groundbreaking tee time-reservation and booking platform designed to optimize revenue for golf course operators. The discussion explores Jake's path from discovering his passion for golf as an adult to co-founding Noteefy, a company that has swiftly grown since its inception. We also get into Jake's journey as an entrepreneur, highlighting his experiences and ...

Send us a Text Message.In this insightful episode of The GIG Podcast, we sit down with James Wilkinson, the innovative Founder and Managing Director of Albatross Digital, to explore the transformative changes in golf marketing that are currently happening around us. As the golf industry continues to evolve, staying ahead of the curve is crucial for club owners and operators. This episode delves into the cutting-edge strategies and technologies reshaping how golf clubs engage with members and ...

Send us a Text Message.Are you ready for a mind-blowing revelation? The unexpected truth about boosting your golf coaching business's profitability and efficiency will leave you in awe. Get ready to discover a game-changing approach that's surprisingly effective in increasing your income and the satisfaction of your students. Curious to know more? Tune in for some eye-opening insights that will revolutionize your golf coaching career. Christofer Nassil, a golf enthusiast and seasoned bus...

Do you want to revolutionize the way crisis management is handled in your club and improve communication? Get ready to uncover solutions that will enhance crisis management and communication within your club. Get ready to amplify your crisis management abilities and effectively communicate within your club. Our special guest is Corey Saban. Corey Saban is an Emmy-nominated journalist and crisis management expert with years of experience in the club industry. As the founder of CS Media Works,...

Join us as we delve into the world of golf with Nacho Giraldo, a philanthropist and advocate for Park Golf. Park Golf is an exciting initiative to bring the game of golf to new generations of young golfers. Park Golf will give kids an opportunity to experience the thrill of golf by breaking the barriers of access, cost, time, and intimidation.    On this episode of the GIG Podcast, discover the barriers to golf participation and the innovative solutions needed, but be prepared for a shocking...

The importance of inclusivity in the golf industry cannot be overstated. Fostering an inclusive environment is not only important when trying to be an employer of choice, but it also helps to create a welcoming atmosphere that allows all individuals to enjoy and participate in the sport. By promoting inclusivity, clubs can inspire positive change and ensure that everyone, regardless of their ability, has an opportunity to connect, learn and grow through the game and business of golf. From...

Does any of this feel familiar?   You’re frustrated from constantly having to repeat yourself and not being understood.  You have anxiety from not being able to effectively express your ideas and having them fall on deaf ears.  You feel powerlessness from trying different tactics to communicate your message, and not seeing the results you desire.   In a world of quick gratification, it can be difficult to effectively communicate as a leader. Poor communication can lead to confusion,...

As employers in the hospitality industry, it can be hard to find and retain employees and doing so is essential for any hospitality-based business to succeed. It can also be difficult to create a workplace environment that is inviting and enjoyable for all team members.   On this episode of The GIG Podcast, James sits down with Robin Turnill, Founder & Managing Consultant of Pivot HR Services. Robin is an HR expert with experience in the golf and hospitality industry and has been working...

On this episode of The GIG Podcast, we are talking to Ben Lorenzen, the Creative Director, Chief Memory Officer, and Director of Vibe at Champions Run in Omaha, NE. Ben has been in the club industry for nearly a decade and has also become a popular public speaker where his purpose is to inspire people to be greater than they thought they could ever be!   On this episode, Ben shares his unique approach to club marketing which is based on creating magical moments and memories for members, as...

Would you believe that the Club Management industry is one of the most challenging and difficult industries to succeed in? It takes a special type of person to thrive, and Tom Wallace is one of those people. With a career that spans from a young 14-year-old shoe shiner to his current role as a partner at one of the most respected consulting firms in the golf industry, Tom Wallace has seen it all.   On this episode of The GIG Podcast, Tom reveals his secrets to success and how he has...

Are you a club manager struggling to create an irresistible brand for your facility? If so, you’re not alone. With an estimated 38,000 golf courses on the planet, it’s difficult to differentiate yourself and capture your customer’s attention. On this episode of The GIG Podcast, we sit down with Gair Maxwell, a storyteller brand strategist and self-described history junkie who has shared speaking stages with icons such as Richard Branson and Gene Simmons. His book, BIG LITTLE LEGENDS, explores...

Does any of this sound familiar? You're trying to increase inclusivity/eco-friendliness/year-round operations in your golf business, but you're not seeing results. You've been told to take action X, but it's just not working and you're feeling the pain?   On this episode of the GIG Podcast, innovative golf course owner and operator, Leonard Gendron, shares his secrets to success in attracting new business, becoming eco-friendly, and making his course a community hub.   "I think that for us...

In this episode of the GIG Podcast, we explore how to leverage the opposite summer seasons of Australia and Canada through an exchange program that imports golf course personnel between both countries. The goal is to make it easier for Canadian golf courses to recruit Australian-based grounds staff and vice versa.   EnvoyGolf in Australia and Fresh Golf Solutions in Canada are recruitment firms who specialize in golf. Together, with the endorsement and promotional support of the CGSA and...

Creating a loyalty program for your club is a major endeavour, but at the same time it can be a game-changing opportunity if created with care and precision.  Just ask our guest on this episode of The GIG Podcast, Luke Nieuwland, Co-Owner of Whisky Run Golf Club in Port Colborne, Ontario!    Luke is also a Co-founder at Birrdi Inc., a Golf Tee Sheet software that fully integrates with Square.  One of Luke’s goals is to ensure golf courses are empowered with all the latest technology that’s...

The Golf Kitchen concept was initially born at a meeting at Sebonack Golf Club in Southampton in 2010. With some solid ideas, Diana DeLucia, created her first book and proof of concept titled Golf Club World, Behind the Gates which published in 2013. The recipes and culinary stories proved to be very popular and thus the Golf Kitchen book concept was realized. DeLucia traveled the USA and the world to uncover some of the finest Private Golf and Country Club and Resort teams.  The first Golf...

On this episode of The GIG Podcast, we were joined by Rob Selley, Executive Manager, New South Wales Golf Club, located in Sydney, Australia.  Ranked #33 on Golf Digest’s list of the ‘World’s 100 Greatest Golf Courses’ and known as one of the World’s great golf experiences, New South Wales Golf Club overlooks Botany Bay where Captain James Cook first sailed into Australia on the SS Endeavour in 1770.  Designed by Dr. Alister MacKenzie, the course is a wonderful combination of undulating...

Winged Foot has a storied history of hosting national championship golf on their two A.W. Tillinghast-designed courses. Winged Foot has hosted six U.S. Opens including the 2020 United States Open Championship which saw Bryson DeChambeau win his first major title, the 1940 U.S. Amateur, the 1949 Walker Cup, and a PGA Championship on their West Course.  Their East Course has been the site of two U.S. Women's Opens and the inaugural U.S. Senior Open. The 2004 U.S. Amateur was played over both...

Welcome to another episode of the 19th Hole Series of The GIG Podcast with F&B industry Guru Matt Rolfe! As founder of Results Hospitality and Westshore Hospitality Group, Matt Rolfe is a coach, speaker, and entrepreneur who mentors the top ten percent of the hospitality industry toward unlocking their true potential. The 19th Hole Series of The GIG Podcast focuses on everything that happens at your club after your members & guests putt out on the 18th green!  Inside this series...

How to win at executive job interviews is something that George Pinches knows more than a thing or two about. Having worked as a private club GM/COO, and now as an executive search specialist, club governance consultant, and management coach as a Director with GGA Partners, George has watched many industry professionals work hard to unlock the door to an opportunity only to make fundamental mistakes, before, during and after their interview. The truth is, having the necessary skills and...

Welcome to another episode of the 19th Hole Series of The GIG Podcast with F&B industry Guru Matt Rolfe! As founder of Results Hospitality and Westshore Hospitality Group, Matt Rolfe is a coach, speaker, and entrepreneur who mentors the top ten percent of the hospitality industry toward unlocking their true potential. The 19th Hole Series of The GIG Podcast focuses on everything that happens at your club after your members & guests putt out on the 18th green!  Inside this series...

As the article written by Rick Young of ScoreGolf states, three hours after ParaGolf Canada went live the visionary behind the ground-breaking adaptive online golf initiative, Todd Keirstead, received the following message: “My spouse, an extremely avid golfer, recently became paralyzed from the waist down and feels they will never be able to golf again. I am hoping by connecting with you the passion will be discovered and the opportunity to play again might again be achieved.” They...

Welcome to the 19th Hole Series of The GIG Podcast with F&B industry Guru Matt Rolfe! As founder of Results Hospitality and Westshore Hospitality Group, Matt Rolfe is a coach, speaker, and entrepreneur who mentors the top ten percent of the hospitality industry toward unlocking their true potential. The 19th Hole Series of The GIG Podcast focuses on everything that happens at your club after your members & guests putt out on the 18th green!  Inside this series of episodes, on each...