In today's episode of "The ITSM Practice," host Luigi Ferri explores ITIL process design strategies, specifically comparing top-down and bottom-up approaches. Luigi breaks down the benefits, cons, and appropriate scenarios for each approach, guiding listeners on how to align process designs with...

Welcome to The ITSM Practice Podcast! I'm Luigi Ferri, your host. Today, we're taking a bit of a unique turn. I'm stepping aside to let Kyle Ryan, the Head of AI and Backend Engineering at Dune Security and an Adjunct Professor at Fordham University in New York, take over for a solo...

In this episode of "The ITSM Practice," Luigi Ferri explores how ITIL Service Design can transform the way IT services are sold by aligning them with business goals, optimizing resources, and enhancing customer experiences. Discover the essential benefits of integrating ITIL v3 and ITIL 4 into...