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Luigi Ferri
The ITSM Practice
Elevating ITSM and IT Security Knowledge
Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals!
Stay Connected:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Youtube: https://www.youtube.com/@theitsmpractice
Website: http://www.theitsmpractice.com
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Recent Episodes
In today's episode of "The ITSM Practice," host Luigi Ferri explores ITIL process design strategies, specifically comparing top-down and bottom-up approaches. Luigi breaks down the benefits, cons, and appropriate scenarios for each approach, guiding listeners on how to align process designs with...
Published 11/19/24
Published 11/19/24
Welcome to The ITSM Practice Podcast!
I'm Luigi Ferri, your host.
Today, we're taking a bit of a unique turn.
I'm stepping aside to let Kyle Ryan, the Head of AI and Backend Engineering at Dune Security and an Adjunct Professor at Fordham University in New York, take over for a solo...
Published 11/15/24
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