In this episode of the Head, Heart, and Boots Podcast, Chris and Brandon tackle the critical topic of conflict resolution and management within business settings. This episode delves into the importance of creating a culture that navigates and resolves conflict effectively, emphasizing the significance of aligning actions with company values and standards. This episode not only offers practical advice on conflict resolution and leadership but also serves as a compelling narrative on the complexities of managing a business and the importance of personal accountability and resilience in leadership roles. Key Takeaways:  Conflict Resolution and Management: Chris and Brandon emphasize the importance of addressing conflicts head-on in a business environment. By sharing their personal experiences, they highlight the necessity of creating a culture where conflict is managed constructively, ensuring it doesn't become a bottleneck for growth.  Alignment with Company Values: The discussion about their internal conflict regarding task management on Monday.com illustrates how adhering to established values and standards is crucial for maintaining trust and integrity within a team.  Leadership Accountability: Chris and Brandon showcase their own vulnerabilities and missteps to demonstrate that effective leadership involves owning up to mistakes and taking immediate corrective action.  Transparency in Communication: The episode demonstrates the power of transparent communication in resolving conflicts and building a stronger team. By discussing their conflict openly, they set an example of how honesty and directness can lead to positive outcomes and stronger relationships.  Importance of Immediate Action: Highlighting the resolution of their internal conflict, this episode underscores the importance of taking immediate action to correct misalignments with company standards. Procrastination in addressing issues can compound problems, while prompt action can quickly restore trust and integrity. Thank you sponsors!  Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.  https://www.liftify.com/floodlight  AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless. https://www.answerforce.com/floodlight C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.  https://candrmagazine.com  Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency. https://getinsights.org/floodlight    Is Your Restoration Company Running at Peak Performance? 🔸Take the 15-minute Business Opportunity Audit. https://www.floodlightgrp.com/audit This quick audit analyzes 19 critical areas of your business against industry best practices. Get a complete health check and roadmap to: - Increase Profitability - Improve Efficiencies - Gain a Competitive Edge Floodlight Consulting Group provides customized consulting and training support for res