In this episode, Rami Abdelhadi, Executive Director of Facilities Operations at Stanford University, discusses the challenges and strategies for talent acquisition and retention in the facilities management industry. He highlights the importance of apprenticeship programs and cross-training to build a strong pipeline of skilled professionals. Rami also emphasizes the role of facilities in supporting education and research, and the need for soft skills in career progression.  Takeaways Apprenticeship programs and structured training can help address the talent shortage in facilities management.Building a pipeline of skilled professionals requires a long-term strategy and investment in junior staff members.Facilities play a crucial role in supporting education and research, and creating a conducive environment for teaching and learning.Clearly defining job descriptions and cross-training can help maximize the potential of existing team members.Soft skills, such as curiosity and effective communication, are essential for career progression in facilities management.Delegation and empowerment are key leadership skills that can lead to greater productivity and success.Chapters 00:00 Introduction and Background 01:36 The Challenges of Facilities Management 04:15 Addressing the Talent Shortage 08:01 The Success of Apprenticeship Programs 13:40 The Importance of Facilities in Education 14:08 Building the Pipeline and Cross-Training 18:27 The Impact of Mentors and Soft Skills 19:09 Lessons from the Pandemic Interested in closing the skills gap? Check out our friends at Interplay Learning!