This episode features Alex Cummings, CEO of FlowPath, and Doug Donovan, CEO of Interplay Learning. Interplay Learning has developed cutting edge training technology for the essential skilled trades. Users are able to train and practice hands-on learning from any device or even in VR.  The FlowPath team has created an industry leading CMMS, focused on simplicity and the user experience for Technicians in the field.    Alex and Doug discuss the importance of using FM technology, like FlowPath, to collect data in real time, and how to effectively leverage data to train and cross-train employees. They also discuss best practices in standardizing training programs, and how this can lead to a better customer experience.   Enjoy! Chapters 00:00 Introduction and Background 02:27 Interplay Learning's Training Platform 05:18 Training Students in Trades 08:01 The Importance of Training for Retention 10:40 Customer Support and Training 12:37 Data Collection and Training Programs 15:04 The Impact of Technology in Facilities Management 16:29 Standardizing Training Programs 21:08 Best Practices for Training and Learning 24:47 The Biggest Impact on Doug's Career 26:26 The Biggest Impact on Alex's Career 28:03 Conclusion Interested in closing the skills gap? Check out our friends at Interplay Learning!