Annmarie Bhola, Founder of Enhanced Building Solutions, joins the show as this weeks guest. Annmarie is a former plant operator with extensive knowledge in new construction and existing buildings. She focused primarily on MEP commissioning and energy efficient operations and brings 20+ years of industry experience to clients.  On this episode, Griffin and Annmarie discuss the importance of standardizing training, and leveraging video content to document tribal knowledge. Takeaways Training and documenting tribal knowledge is crucial in facilities management to address the gap caused by turnover and ensure consistent operations.Site-specific training videos are essential to understand the unique requirements of each building and system.Contractor-provided training can lack consistency and may not cover all necessary information, highlighting the need for dedicated training resources.Documentation should be updated regularly to reflect changes in technology and standards.Sound Bites Chapters 00:00 Introduction and Background 01:14 Identifying the Gap in Facilities Training 03:16 The Importance of Training Videos 04:14 The Challenges of Sharing Training Videos 05:29 The Need for Site-Specific Training 06:46 The Importance of Consistent Video Training 07:44 The Challenges of Contractor-Provided Training 08:37 The Importance of Updated Training Materials 09:37 Separating Roles and Responsibilities 10:36 Preserving Tribal Knowledge 15:29 Addressing the Gap in Documentation 20:43 The Value of an Outsider's Perspective 22:19 The Importance of Asking the Right Questions 24:59 The Necessity of Documentation in a Changing Industry 25:02 The Impact of Mentors on Career Growth 26:29 Expressing Gratitude for Mentors 27:04 Conclusion Interested in closing the skills gap? Check out our friends at Interplay Learning!