Fort Worth Center (ZFW) air traffic controller Randy Wilkins has worked enough general aviation traffic in his 13 years there to know that while he and his colleagues aim to provide the best support they can and the most information possible to pilots who encounter difficulty, ultimately, it’s up to the pilot to finish off a safe landing. But Wilkins is passionate about training and developing his base of knowledge in as many different ways as he can to be prepared for challenging situations. That includes researching air safety investigations in his spare time, looking at how past NATCA Archie League Medal of Safety Award-winning controllers handled situations, watching YouTube instructional videos of VFR pilots encountering IFR conditions, and learning about the dangers of pilot vertigo in instrument meteorological conditions (IMC). “You watch a video and think, ‘well, what would I do? Would I know to say that? Would I know to think about this?’ So I really fall back on those replays,” said Wilkins, who said one of the most important things he learned from watching other Archie League Award event replays is the importance of being calm on the radio, as it helps keep the pilot calm and focused. “If I was a pilot, I would think, ‘if that was me, what would I want to know, and what would I want somebody to say to me before I did this?’ The worst thing you hear about is people getting disoriented and flipped upside-down. The likelihood of getting disoriented in clouds if you’re not used to it is pretty high.” That was the situation a Cessna 150 pilot faced in Wilkins’s airspace as he flew in solid IFR conditions near the boundary of Kansas City Center (ZKC) airspace, between Oklahoma City approach control and Tulsa approach control. He was lost, definitely under stress, and sought help through the Guard radio frequency. He ended up talking to a Southwest Airlines pilot who was trying to figure out where he was. Listen as Wilkins and fellow ZFW controller Chris Clavin talk about this event, for which they both will receive the Archie League Medal of Safety Award for the Southwest Region on Aug. 11, 2021.