During any normal shift in Area 2 of Indianapolis Center (ZID) on a mid-March Saturday afternoon, assisting the pilot of a Cessna 172 Skyhawk who encountered icing conditions would have required the same knowledge, calm professionalism, detailed checklist of tasks, and supreme focus that experienced ZID NATCA members Brittany Jones and Bob Obma bring to work. But this particular Saturday afternoon shift, on March 21, 2020, was the first in which three areas at ZID were closed after positive COVID-19 tests. With uncertainty swirling as the nation began its descent into the throes of the pandemic, the challenges involved with handling an emergency situation - like this Skyhawk - increased. “Quite possibly the craziest week of my life that I can remember,” said Obma, who had just been recertified three days prior to this shift after being off the boards for multiple years with a medical issue. “You’re walking down the hallway and you pass these areas with yellow police tape marking them off. All the lights are turned on but there’s no controllers. You could still see some random data blocks on the scopes. It just felt really strange.” Traffic levels were still high. The closure of much of ZID’s airspace forced controllers to work on the fly and join together to come up with plans and make them work. There were re-routes around closed airspace, aircraft in Area 2 that are usually not worked in that lower altitude airspace (23,000 feet and below), and other situations that were not planned for. “Everyone was already on high alert,” Obma said. “Their energy was already revved up.” Dennis Tyner was piloting the Skyhawk. He departed Prestonsburg, Ky., headed for Lexington, Ky. He encountered icing conditions and requested a lower altitude from Obma. Unfortunately, because of the mountainous terrain, Obma was only able to get him down to 3,100 feet, which was not enough to get the ice off the aircraft. As an experienced pilot himself, Obma knew what Tyner was experiencing in trying to fly the aircraft. Obma declared an emergency for him before starting work to vector him around higher terrain and setting him up for an approach at an alternate airport in Morehead, Ky. Jones joined Obma as his D-side controller.