In this episode of Interview With An Expert, Jenn Etchegary sits down with Chris Cade, CEO of SaaSberry Innovation Laboratories Ltd.  With over 25 years of high tech experience working for some of the world's largest tech companies including being a Microsoft Alumni, Chris brings extensive knowledge and experience in technical solution building, custom software engineering, machine learning and technological legal negotiations.  Three years ago Chris decided to leave the corporate role and start SaaSberry when he witnessed the need for businesses to get help on leveraging technology for disruption. He sees that the world will change more in the next 10 years than it has over the past 25 years of his career. He has grown SaaSberrys team with a slogan that they are engineers of disruption.  Chris and SaaSberry are based in Port Moody BC just on the outskirts of Vancouver.  Episode Summary We discuss the challenges faced during COVID-19 and the types of problems businesses were facing over the last 12 months. Chris gives us some great case studies, showcasing how different businesses have started using AI to enhance their customer experience.   Jenn and Chris discuss mid-size businesses approaching each problem & solution and how quickly the changes should happen, as well as how important it is for the CEO to be a part of the discussions. We take a look at post COVID projects & what consumers are going to be demanding. Plus, we look at the new trends of current apps, how video is the next big thing in sales and where emerging technology will be in the next 5-10 years.  Episode Highlights [00:30] We discuss what happened with COVID and how businesses had to adapt online vs traditional methods.  [08:00] We discuss how small and mid-size businesses should approach the different solutions available by properly using their data available.  [10:40] We discuss the importance of analyzing data, cleaning up the data and using it correctly when getting into the AI world.  [12:20] We discuss a case study using a chatbot for relieving stress on their help desk and the results of the project.  [14:30] We discuss post COVID projects that Chris is seeing CEOs looking into to get into emerging technology. [17:00] We discuss the smart way of getting your business into emerging technology and catch up to the rest of the world's technology. [19:40] We discuss where Chris sees the retail industry, especially the restaurant industry, in the next 5-10 years with emerging technology. Connect with Chris & SaaSberry https://www.linkedin.com/in/chris-cade/ https://www.linkedin.com/company/saasberry/ https://www.saasberrylabs.com/ Connect with Jenn: www.linkedin.com/in/jenniferetchegary/ Connect with The ChatC Group www.chatc.ai www.linkedin.com/company/chatc/ www.twitter.com/thechatcgroup www.facebook.com/TheChatCGroup www.instagram.com/thechatcgroup/ --- Send in a voice message: https://anchor.fm/the-non-tech-tech-club/message