We’ve made it to the end of Season 1 of the People Nerds Podcast! To celebrate, we’re turning the spotlight on one of our own. That’s right—this week we’re talking to the one and only Ben from People Nerds. You might know Dr. Ben Wiedmaier from your People Nerds Newsletter each week, or as your...

Language undergirds so much of the experience research process: The designs we're evaluating (e.g., button text, UI, a chatbot's mannerisms), the studies we're creating (e.g., survey questions, interview guides), and certainly the data we collect (e.g., verbatims, video). We might "know" that our...

Storytelling is a superpower of human-centered practitioners (among many others!). Capturing the richness of another's experience and the process of rendering it in an empathic, honest, and actionable way is core to our work. Core, and also complex. Our guest for this episode is Dr. Umi Hsu, who...