Apologies are tricky. Even when we want to make amends, we can often make the situation worse by what we say (or don’t say), and how we say it. It takes humility and honesty to admit we are wrong and to apologize well. Although a simple, “I’m sorry” is better than not saying anything at all, there are better ways to acknowledge our mistakes.Quite often, an apology is made without an explanation or recognition of the other person’s experience. Did they feel abandoned, less than, or disrespecte...