What makes your first phone call so important? As dentists, we often forget that the first impression we make—even on the phone—can go a long way. A practice’s first interaction with a potential patient is critical in setting the tone for trust, connection, and care. And so, knowing how to deal with these phone calls and training your employees to do the same is a must for patient retention.  To discuss this in more detail, I’ve invited an expert on the podcast today. In this week’s episode of the Raving Patients Podcast, I sit down with Susan Leckowicz, a  seasoned business development coach for dental practices and the CEO of Dental Coaches.  With over 20 years of experience as a dental hygienist and an extensive background in dentistry, Susan has been coaching dentists and their teams to create thriving practices that are both profitable and patient-centric. Listen in as Susan and I discuss why first impressions matter so much, the importance of training front-desk team members properly, how call recording can help you improve performance (and increase your profitability), why using the right language during phone calls with patients is a must, her Crush the Call bootcamp, and so much more. Are you ready to take your phone skills to the next level and grow your practice? Then run, don’t walk, and tune in now! — Key Takeaways: Introduction (00:00) Let’s talk about Crush the Call (03:53) Why you need to train your team members to crush your calls (07:59) Why you need to record the calls at your clinic (10:25) The call score card (13:38) How to train new team members to answer the phone better (18:06) More about the Crush the Call bootcamp (23:38) Time for our Q&A (27:26) — Connect with Susan: **FREE** Scorecard Packet Crush the Call Bootcamp LinkedIn Instagram Facebook Website — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!