What makes your first phone call so important? As dentists, we often forget that the first impression we make—even on the phone—can go a long way. A practice’s first interaction with a potential patient is critical in setting the tone for trust, connection, and care. And so, knowing how to deal...

Successful practices grow, and growth brings its own set of challenges. One of the biggest? Finding an associate who fits your team, sticks around, and maybe even steps into ownership. Stats show that 75% of new associates leave within their first year. Just think how this plays out on your...

Are you overpaying for software that isn’t serving your practice? In this episode, I sit down with Shayna Phipps-Holman, a dental software consultant with over 17 years of expertise in dental education and practice management. After a successful career with CEREC Doctors and gaining deep...