This month we are sitting down with Mickey Powell, the CS visionary behind UpdateAI, to explore a revolutionary development that's changing the landscape of customer success – the integration of generative AI, specifically ChatGPT, into the daily lives of Customer Success Professionals. In an era where customer interactions are paramount, harnessing the power of AI has become more than just a trend; it's a necessity. Imagine having a virtual assistant that not only understands customer queries but can also craft personalized responses that resonate deeply with each individual. That's the promise of generative AI. Today, we're going to uncover the practical ways in which Customer Success Professionals can leverage Update.ai and ChatGPT to streamline their workflows and ultimately drive business growth. So whether you're a seasoned customer success veteran looking to adapt to the digital age or a newcomer curious about the possibilities, get ready to be inspired by the insights and experiences shared by Mickey Powell. Music: Workday by Scott Dugdale