From startups to industry titans, most companies still haven't cracked the nut of delivering a highly proactive Customer Success service at scale. That's why it's important for us to talk about these challenges openly! In our very first solo episode, your host Daphne Lopes, tackles 3 burning questions about scaling Customer Success. Is scaled Customer Success right for your business? What's the right time to start scaling your CS team? What is the optimal sequence of events to go from 100% human touch to scaled CS? If you are curious about the secret steps to transform your CS approach from 100% human-powered to turbocharged scalability, this episode is for you! Get ready to ignite your CS strategy and amplify your business impact! 🔥 Music: Workday by Scott Dugdale