Description
In this bonus episode of the Customer Success Masterclass, we talk about Revenue Generating Customer Success, but from the lens of the CSM.
Your host Daphne Costa Lopes is joined by Diana de Jesus, CEO & Founder of The Customer Success Project in a conversation exploring how you can understand the business, develop the skills to become a top-performing CSM and ace your revenue-generating role!
Tune in to gain actionable tips and strategies that will elevate your customer success game and help you create an incredible career.
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In this episode, Lara shares her journey of building a $50M pipeline and achieving 93% customer retention through human-first leadership.
Learn how aligning teams, focusing on value realization, and...
Published 11/21/24
In this episode, Daphne Costa Lopes talks with Kirsten DiChiappari, VP of Customer Success at VCom Solutions, to explore how CRM and AI can transform the way you serve and retain long-tail customers. Kirsten shares her journey from HR to CS leadership and dives into the tools and segmentation...
Published 10/31/24