Josh Greene on how he shaped his firm’s back office after going solo; why better bookkeeping practices helped him understand the rhythms of his business; the fee structure he has implemented to better align with how the design industry operates today; and the best strategies for bringing clients...

Swati Goorha on why she doesn’t conduct discovery calls, how she set herself up to work on higher quality projects, and the billing adjustment that made clients more respectful of her time.