Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode101 THIS EPISODE FEATURES: - Interview with Tyson Clarke - Why a culture of high-performance matters - Why having a team that trains every day gives your pharmacy a competitive edge - How to evenly distribute the wealth of your team’s product knowledge and sales techniques - How to keep your team accountable and provide effective feedback

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode100 THIS EPISODE FEATURES: - Solo show with the host Robert Sztar - The biggest learnings from a century of Transpharmation - Snapshot of the state-of-play - The biggest developing pharmacy and business trends

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode99 THIS EPISODE FEATURES: - Interview with David Bates, Managing Director - Workforce Guardian - The biggest employer mistakes in handling poor performance and How to avoid them - A simple FREE tool to stay on top of documenting team member communications and correspondence - Why termination during a probationary period doesn’t always offer 100% protection to you the employer

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode98 THIS EPISODE FEATURES: - Interview with Ross Gallagher, CEO GuildLink - Best Practice uses of GuildCare in Australian Pharmacy - Pharmacy Professional Services Workflows - Insights from the Transpharmation Lab

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode97 THIS EPISODE FEATURES: - Transpharmation Action Series Part 3 - Mobile Pharmacy Platforms - Insights from 4 expert guests - FREE Downloadable template to track your progress - Your 3 Next Actions to implement effectively in your pharmacy

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode96 THIS EPISODE FEATURES: -Transpharmation Action Series Part 2: Social Media Insights from 3 leading Social Media Experts -Technology tools to save you time, and keep your content fresh & engaging -Your next 3 actions to take your pharmacy’s social media to the next level

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode95 THIS EPISODE FEATURES: - Transpharmation Action Series: Part 1 [Achieving Full Financial Visibility] - Insights from Robert Sztar and Cloud Accounting & Financial Processing Experts - Your 3 Next Actions to achieving financial clarity anywhere/anytime

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode94 THIS EPISODE FEATURES: - Interview with Andrew Pattinson, General Manager - Instigo - Understanding your team’s personality differences - Psychometric Testing and Team Profiling - Recognising what personality types suit different pharmacy roles

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode93 THIS EPISODE FEATURES: - Solo show with Robert Sztar - Team communication tools (basic and advanced) - Team collaboration tools (basic and advanced) - Tools to help you plan for 2016 and have a stress free holiday.

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode92 THIS EPISODE FEATURES: - Interview with Sietel Gill, Chief Pharmacist - Lion Retail Management Group - Interview questions to ask prospective team members - How to retain top-end talent in your business - How to unlock the potential of your team members through a solid induction program - Screening tools and other diagnostics - Forming, Storming, Norming: The essence of...

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode91 THIS EPISODE FEATURES: - Interview with Sietel Gill, Chief Pharmacist - Lion Retail Management Group - How to discover your pharmacy core values - Successful recruitment and retention strategies - The Biggest Pharmacy People Management Mistakes

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode90 THIS EPISODE FEATURES: - Interview with Nick Bova, 2nd Generation Pharmacy & Managing Director - Bova Compounding - Why you need resilience and a strong commitment to being different - The scalable benefits of specialising - What arethe biggest limiting factors of pharmacy growth? and How you overcome them

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode89 THIS EPISODE FEATURES: - Solo Show with Robert Sztar - 4 Vital Activities that every Pharmacy Owner should be doing on their commute (How-To, Tools, Resources) - Strategic Retail learnings from Tim Kobe (8 Inc, Apple Retail) & Chris Kyvetos (Sneakerboy)

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode88 THIS EPISODE FEATURES: - Interview with Mouhamad Zoghbi (Author - ‘A Prescription for Pharmacy’]) - The biggest mistakes we’re making in pharmacy today - The concept of empathetic selling - The importance of a good mindset and discovering your purpose - The PATTERNS customer service methodology

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode87 THIS EPISODE FEATURES: - Interview with Matthew Michalewicz, Author of ‘Life in Half a Second’ and CEO Complexica - The 3 most-common reasons why most goals fail - The effect of a negative mindset on goal setting - Your first baby steps toward effective goal setting

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode86 THIS EPISODE FEATURES: - Interview with Linda Miller, Director - Pharmacy Profit Secrets - Successfully manage change in your pharmacy - Pharmacy team engagement in decision-making - Identify and create new pharmacy roles - The ideal role for a 21st century pharmacy owner

Part 2/2, Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode85 THIS EPISODE FEATURES: - Interview with Sue Muller, Pharmacist and Owner Locum Co. - Your first steps to successfully recruiting your next team member - Tips for posting recruitment ads - Filtering/Screening Candidates (including tools, and tests) - How to submit a job brief to a pharmacy recruitment company - Paperless Prescriptions - Video - Pharmacists in cars...

Part 1 /2 Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode84 THIS EPISODE FEATURES: - Interview with Sue Muller, Pharmacist and Owner Locum Co. - The biggest pharmacy recruitment mistakes - How to establish a better recruitment strategy and workflow - Why you need an employee brand or culture to attract top talent

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode83 THIS EPISODE FEATURES: - Interview with Jarrod McMaugh, Vice-President of Pharmaceutical Society of Australia (Victorian Branch) and experienced professional services community pharmacist - Pharmacy Professional Services Implementation Checklist - Team member involvement and supporting roles - Private Professional Services VS Government-subsidised services - Transpharmation...

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode82 THIS EPISODE FEATURES: - Interview with Catherine Bronger, Managing Partner - Chemistworks and 2015 NSW Young Pharmacist of the Year - Pharmacy Professional Services Implementation enabled by smart technology - Expanding Pharmacist Role(s) and Employment Opportunities - The Pharmacy of the Future (Automation, Virtual Shelves, 3D Printing)

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode81 THIS EPISODE FEATURES: - Interview with Jesper Lowgren - published author, thought leader in digital and business transformation - Connecting purpose and passion to create the extraordinary - The competitive advantage of simplicity and agility - Your Why - Pharmacy Freedom Index Insight: Planning your new technology before your shopfit

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode80 THIS EPISODE FEATURES: - Interview with Roger Simpson, (CEO - The Retail Solution) - Common Pharmacy Recruitment Mistakes - Learnings from World Leaders: Apple, Zappos, Disney - 5 Fundamental Steps to managing your people better on the job - Pharmacy Freedom Index Insight: How to decide what technology is right for your business

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode79 THIS EPISODE FEATURES: - Interview with Debbie Rigby, co-founder PharmEducation - Clinical decision support tools for your pharmacy - Pharmacy Freedom Index Insight: Flexible team communication strategy & tools - Transpharmation Masterclass Update: Last Chance to register for “Build a customised retail category for your pharmacy”

Click on the link below for FREE access to all the resources discussed in this episode: robertsztar.com/episode78 THIS EPISODE FEATURES: - Interview with Tristan White CEO TPC - Why culture is everything - Pharmacy Freedom Index Insight: Your true cost of inventory - Transpharmation Masterclass Update: Build a customised retail category for your pharmacy & Plan your ‘Smart’ Pharmacy Exit Replay (last days..)